Terms & Conditions

Confirmation of Booking

(a)    All pricing is in Australian dollars (AUD).

(b)    Course payment must be received at the time of booking, or within five (5) working days of booking.

(c)    If you are booking into a class to be held within five (5) working days, payment must be received within 24 hours of booking. A workplace Purchase Order Number carrying an ABN is recognised as payment received.

(d)    Your name will appear on the course wait list until payment is received, and will be moved into the class list once your payment is received.

(e)    Confirmation of your booking will be sent to you via email.

(f)    Payment can be made through our website using most major credit cards, or via electronic funds transfer into the CPR First Aid bank account (please quote your invoice number). Alternatively, we can take payment over the phone using Visa or MasterCard. We cannot take payment in cash or at our office or on the day of training at the training venue.

Withdrawals & Transfers

You may transfer your enrolment into another practical session subject to the following conditions:

(a)    You provide us with at least five (5) working days written notice.

(b)    There is a vacancy in the session that you would like to attend.

(c)    Your first transfer (5 days before the class) is free of charge. Subsequent transfers incur a Transfer Fee charged at 50% of the course fee, which is to be paid in addition to the course enrolment fee.

(d)    Course fees cannot be refunded once you transfer your enrolment to another practical session.

(e)    Certificates will be withheld until all Transfer Fees have been paid.

(f)    Participants that do not attend or are late for their scheduled course will forfeit all payments.

Withdrawals & Refunds

(a)    We require a written request for refund at least five (5) working days prior to course commencement. Failure to do so may result in the forfeiture of course fees previously paid.

(b)    Refund requests may be submitted by email. Requests must be accompanied with your receipt or another proof of identity.

(c)    If you fail to attend your designated practical session then your fees cannot be refunded.

(d)    If you are late to your designated practical session then your fees cannot be refunded and you will forfeit all fees and need to rebook.

 (e)    If a participant declines the offer of a transfer, they will be refunded their course fees minus an Administration Fee equivalent to 50% of the course fees.

(f)    Refunds will be issued by electronic funds transfer into the account that payment was made from. Participants may need to provide their bank account details for the transfer.

(g)    Refunds will be made within 14 days of receiving the written request.

(h)    No refund will be issued after transferring your enrolment to another practical session.

Course Non-Cancellation Policy

(a)    CPR First Aid may cancel a class due to small numbers.

(b)    CPR First Aid may cancel a practical session due to unforeseen circumstances, such as damage to the training venue.

(c)    If a practical session is cancelled, the enrolled participants will be offered a transfer into another session at no extra charge.

(d)    If there are no suitable sessions available, enrolled participants will be offered a full refund.

Access to Training Records

We can provide you with access to your training records. Please make a written request to the Training Manager at CPR First Aid via email at info@cprfirstaid.com.au

CPR First Aid may provide further copies of your certificate; however each copy will attract an administration fee of $22.00 per copy.

Incompletion of Practical Session

If you attend the practical session but need to leave due to illness, CPR First Aid will offer you a transfer into another practical session at no additional fee.

Incompletion of Online Theory

CPR First Aid advises that the online theory must be completed prior to attending the practical session as this is a prerequisite for the practical course.

If you attend the practical session, but have not completed the online theory prior to the session there will be an administration fee of $22.00 to process your results and certificate.

Change of Name on Certificate

When a participant books into a class it is the responsibility of the participant to make sure the spelling of their name is correct. If the participants name for the enrolment is incorrect at the time of booking and not corrected with the office 48 hours prior to the class then there will be an additional $22 processing fee to re print the qualification.

Copyright Notice

All materials, study aid, forms and associated information that prospective and enrolled participants encounter in their dealings with CPR First Aid remain the property of CPR First Aid.